Support
Frequently Asked Questions
How to book a demo
We have tried to make it as easy as possible to book a demo, we have a live online calendar which will allow you to book a demo for a range of services. If you have any problems, Simply call us on 01952 898533. ...
Do you install?
We don't physically install the equipment, but we're here to support you throughout the installation process with expert advice and guidance. Our products are engineered with installation in mind, making them straightforward for your builder or electrician to fit as part of your existing building works. This means you can avoid ...
How do I choose my projector screen size?
Choosing the right screen size for your room is very important to ensure comfortable viewing. Our screen size calculator will allow you to see the different options that will work for your particular viewing distance. Click here to view our screen size calculator
What format screen should I choose?
With our screens, we offer 4 different screen format options. 16:9 Widescreen The most common screen format and the standard for most home cinemas. Ideal for watching TV, streaming services, and the majority of Blu-ray and 4K content. 21:9 Ultra Widescreen A wider format that eliminates the black bars seen when watching ...
Can I place a projector screen in front of windows and doors?
Our ceiling recessed motorised screens are manufactured from PVC material with a Fibreglass core. They have a matte white front for the display and a black backing. This combination means that the projector screens can be fitted in front of windows and doors and light will not penetrate through the screen. Lots of our customers ...
Where is the power socket located on lift and screen?
The power socket input is located at the front right hand side as you look at a screen or a lift.
What voltage? 110v or 240v
Our lifts and screens come complete with a worldwide power supply. Mains voltage input from 100v to 240v @ 50-60Hz.
How far can the motorised screens drop down?
Our ceiling-recessed motorised projector screens have a standard drop of 200cm. For high ceilings, we do offer additional black borders for our screens. This option can be found here.
Do Pure Theatre Products work with Control Systems?
Yes! Our lifts and screens work with all known control systems